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American Express

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4.2

based on 3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

2 American Express Credit Specialist Jobs

Credit Specialist

American Express Company

4.2

based on 3k Reviews

1-6 years

Gurgaon / Gurugram

1 vacancy

Credit Specialist

American Express

posted 25d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Finance Counselling Relationship Management Training Customer Experience Management

+ 1 more

Job Description

Responsible for contacting customers with overdue accounts to secure the overdue balance of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. The position is primarily responsible for managing first contact resolution with our cardholders who are behind on their payments or are past due, where you are required to understand the cardholder s financial positions, understand the income and the expenditure of the cardholder and provide a short or a long term plan to the card member depending on how vulnerable the situations is.

Minimum Qualifications

We are hiring Graduates with minimum 1 year of recent contact center experience

Strong communication skills with the demonstrated ability to handle highly complex and manual queries

Credit/Collections experience is desirable but not essential

Understanding of credit card financial principles

Preferred Qualifications

Experience in UK contact centers is preferred

Ability to learn a wide variety of technical and business skills

Able to use negotiation and relationship management skills to provide win-win outcomes.

Ability to use judgmental decision making to drive customer loyalty and growth for the business.

Ability to listen and acknowledge customer concerns and create solution

Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at American Express through

(based on 220 American Express interviews)

Job Portal

Referral

Campus Placement

Company Website

Walkin

Recruitment Consultant

24%

23%

18%

10%

19% candidates got the interview through other sources.

High Confidence

What Credit Specialist at American Express are saying

3.5

Rating based on 10 Credit Specialist reviews

Anonymous · Operations Support in Gurgaon / Gurugram

Likes

Employee satisfaction

Dislikes

Job not secure. Even after working for 7 years, due to process ramped down we are asked to leave. Couldn’t accommodate the loyal agents to other process.

Read 10 reviews