Associate Director - Transformations - Map Operations - BPO/ITeS (15-25 yrs)

Associate Director - Transformations - Map Operations

Experience Range: 15 - 25 Years

Location: Hyderabad

Skills: Transformations, Process Excellence, Operational Excellence, PEX, OPEX, Process Re-engineering, Process Improvements, Continuous Improvements, RPA, Automation

Vertical: Map Operations

Mandatory: Should have Six Sigma Black Belt/ Master Black Belt Certification

Role Summary:

- Drive Transformations/ Process Excellence initiatives across "Map Operations/ GIS Operations"

- Lead the automation program to meet requirements, manage UAT, and oversee go-live for specific accounts.

- Identify suitable processes for automation and develop business cases, project charters, and documentation (RPA assessments, BRD, use cases).

- Achieve targeted FTE benefits and assess business impacts.

- Collaborate with operations and customers to validate automation opportunities.

- Use statistical models and forecasting to predict volumes, capacity, and customer behavior.

- Apply data aggregation and mining techniques for insights through dashboards and reports.

- Manage multiple projects, address delays, and oversee project execution.

- Supervise and coach project teams, both client and internal.

- Handle client expectations, review deliverables, and support proposal creation and effort estimation.