Manager - Operations - Bank (5-10 yrs)

Job Roles & Responsibilities:

- Develop and execute innovative strategies to improve and secure business delivery.

- Able to establish pilot A/R process and devise strategy to improve collections.

- Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection.

- Strong understanding of all downstream revenue cycle offices

- Payment Posting, AR Follow-up/Denial Management, & Patient Billing.

- Understands the eccentricities of various provider specialties.

- Ensure that the portfolio meets client and internal company performance benchmarks.

- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and wellrounded team competency.

- Ability to execute policies, processes and procedures of the organization.

- Demonstrate leadership skills with experience managing 5-10 Teams.

- Excellent verbal and written communication and presentation skills.

- Experience of performing annual performance review/appraisals.

- Proficient in Excel and PowerPoint to create weekly reports, dashboards for both internal management and client.

- Strong people management skills with fair understanding of required techniques to create win-win situation.

- Strong focus on Customer Service and Collections.

Strong Employee Retention capabilities"

- Host monthly business reviews.

- Employee development, engagement and retention.

- Staffing and resource planning.

- Inventory Management and devising operational strategy.

- Ensure that the assigned portfolio meets client and internal company performance benchmarks.

- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.

- Ensure that the assigned portfolio meets client and internal company performance benchmarks.

- Managing end to end process KPI and Client SLA Strong interpersonal skills and ability to liaise with support function.

Candidate Requirements:

- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.

- Willingness to work night shifts.

- Expertise with MS Office tools like PowerPoint, Excel, etc.

Preferred Qualification - Any Graduate.