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182 Cradlepoint Jobs
Incident Manager
Cradlepoint
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience.
- Collect comprehensive Root Cause Analysis data to facilitate post-event investigations.
- Act as the primary orchestrator of Ericsson internal management communication.
- Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events.
- Coordinate seamless transition of responsibilities among technical and management teams during emergencies.
- Play an active role in refining Emergency Handling and Problem Management processes.
- Validate the security considerations of remote connections and customer documentation through constant user access verification.
- Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information.
The skills you bring: - Change and Improvement Management.
- Data Analysis.
- Customer Success.
- Negotiation.
- Machine Learning.
- Service Delivery Models and Strategy.
- Emergency handling.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Coaching and Mentoring.
- Performance management / controlling.
- Emergency Recovery skills.
- EBP (Ericsson Business Process and Finance Processes).
- Ericsson Portfolio.
Employment Type: Full Time, Permanent
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What people at Cradlepoint are saying
What Cradlepoint employees are saying about work life
based on 13 employees
Flexible timing
Monday to Friday
No travel
Cradlepoint Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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