Incident Manager - Integrated Ops

To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets

Good network support knowledge and experience.Service oriented, customer focused with good customer service skills.Good networking/communications background.Experience in one or more of the following: Network, LAN/WAN topologies and protocols. Good Knowledge of Cisco Routing, Switching & SDWAN. Systems/Network Management.Good interpersonal skills.Good time management, organizational and communication skills.Ability to work under pressure.Ability to deal with multiple tasks.Proactive, self-motivated and determined attitude.Problem solving skills.Able to cover Flexible working hours/shift patterns as and when required (24*7).