Operations Manager

Role & responsibilities

• Train Facilities teams prior to the opening of each new center to ensure that job roles and expectations are clearly defined
• Seamless execution and ensuring ongoing delivery of all key operations metrics across communities
• Plan and implement quality parameters in service areas in line with CoWrks standard to improve services and ensure highest level of community service at all times.
• Resolve all center related issues efficiently
• Develop SOPs and training modules to ensure that Service Levels are upheld
• Review weekly inventory reports for consumables and operating supplies. Propose reorder quantities for the following week
• Ensure that consumables / operating supplies cost is mitigated
• Coordinate with the design team of CoWrks to ensure consistency with CoWrks Design Intent across all locations of CoWrks
• Coordinate with Project Management Consultants and ensure project schedule, timelines and deliverables are as per PMC contract
• Building relationships with landlords, property managers as well as billing and legal point of contacts.
• Securing Property Management contracts with Landlords / Developers
• Management of Payments for Facilities and creating aging reports
• Real Estate Competition mapping, importance of the location, social infrastructure and residential catchment of the location.
• Level 1 training for all systems & processes and across different operating system
• Projection of number and type of staff for each location.

Preferred candidate profile

• Coordination with Procurement/Ops team for correct inputs and create purchase requests in a timely manner.
• Liaise & Co-ordinate with the Purchase team to ensure that the Purchase orders are released as per the SOP.
• Ensure no stock out situation in the centers.
• Co-odinate with vendors to get primary quotes
• Ensure that the invoices of all the vendors are processed on time.

RECRUITMENT:

• Projection of number and type of staff for each location
• Identifying different verticals for sourcing of Community Teams based on the location of the center
• Supporting the Talent Team in identifying candidates for Facilities, Marketing, Events and Finance for each location.
• Drafting job roles for center specific staff

FACILITIES:

• Ensure that SLAs for outsourced vendor contracts are being adhered to
• Review Incident Reports to implement sustainable solutions that will ensure that the repetition of the incident is avoided
• Review weekly and monthly expense reports to ensure that operational expenditure is optimized
• Disseminate SOP / SLA / Process updates and ensure that all housekeeping, facilities, multi-skilled technicians, security and community teams have imbibed / implemented these updates
• Review Attendance Reports & Training Reports to ensure that Service Levels are not compromised due to lack of attendance or lack of training / information dissemination
• Ensuring all the documents & approvals are in place as per the compliance requirements
• Regular checking of the HVAC,FAPA & CCTV systems.