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Customer Success Manager - Commercial
5-11 years
₹ 16.5 - 29.2L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune, Bangalore / Bengaluru
1 vacancy
Customer Success Manager - Commercial
MindTickle
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
What s in it for you
- Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
- Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes and to showcase the impact of MindTickle on their strategic initiatives
- Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs
- Weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed
- Showing customers how MindTickle features are used as they explore new use cases post-onboarding
- Conducting business reviews of activity, outcomes, data insights, and value
- Keeping clients informed about product enhancements and advocating for their product needs as an internal champion.
- Recommending and selling add-on Professional Services as needed to improve the customer s use of MindTickle
- Overseeing customer-driven product enhancements and interfacing with the client and MindTickle Product Management
- Keeping the MindTickle team (CSM, Sales, Professional Services, Tech Support) aligned to deliver exceptional customer experience
We d love to hear from you, if you:
- Have 3+ years of experience in Customer Success or relevant customer-facing roles
- Have an ability to thrive in a dynamic, fast-paced environment where change is the only constant
- Have an experience forging relationships with senior-level stakeholders; understanding business goals, strategic plans, metrics, and challenges; collaborating on solutions
- Have an experience in managing multi-group or global accounts that have a number of internal/external stakeholders
- Are highly analytical and experience working with data-driven dashboards and reports
- Are skilled communicator with excellent writing and verbal communication skills
- Have personable and collaborative with a track record of working successfully across teams
- Will cover mainly North America customers
- PREFERRED QUALIFICATIONS:
- Previous SaaS experienceExperience in the Sales Enablement Industry
- Adept in technical knowledge with the ability to understand the tech stack of customers with experience in Salesforce and other customer-facing tools.
Employment Type: Full Time, Permanent
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People are getting interviews at MindTickle through
People are getting interviews through
(based on 10 MindTickle interviews)
Job Portal
Campus Placement
50%
10%
40% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at MindTickle are saying
Customer Success Manager salary at MindTickle
reported by
6
employees
with 5-11
years exp.
₹16.5
L/yr - ₹29.2
L/yr
92%
more
than the average Customer Success Manager Salary in India
View more details
What MindTickle employees are saying about work life
based on 80 employees
Flexible timing
Monday to Friday
No travel
Day Shift
MindTickle Benefits
View more benefits
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