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MIS executive
ConsultEdge Global
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Ensure daily/Weekly/Monthly reports/dashboards are received from concern teams as per set frequency
Do analysis on calls to arrive specific trends of SLA/KPI violation, misuse of status which will help FMS partner to achieve the KPI compliance
SOP creation/ Modification as & when required
Followup with internal as well as FMS teams to get the activity status and prepare activity Dashboards
MIS report validation submitted by FMS partner on monthly basis
Preparing Monthly / Weekly PPT for senior management
Closure call sampling to check service quality/ False closure/ Process deviation
Track MBR/QBR MoM points and share weekly updates to concern stakeholder
Should have good knowledge of excel, Word & Power point
Well verse with formula s, Micros which will help in preparing dashboard/ Trends etc..
Do analysis on calls to arrive specific trends of SLA/KPI violation, misuse of status which will help FMS partner to achieve the KPI compliance
SOP creation/ Modification as & when required
Followup with internal as well as FMS teams to get the activity status and prepare activity Dashboards
MIS report validation submitted by FMS partner on monthly basis
Preparing Monthly / Weekly PPT for senior management
Closure call sampling to check service quality/ False closure/ Process deviation
Track MBR/QBR MoM points and share weekly updates to concern stakeholder
Should have good knowledge of excel, Word & Power point
Well verse with formula s, Micros which will help in preparing dashboard/ Trends etc..
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Employment Type: Full Time, Permanent
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based on 4 employees
Flexible timing
Monday to Friday
Within city
ConsultEdge Global Benefits
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