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IT Support Engineer
Consolidated
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
How we imagine you: We imagine you as our Technical Support Specialist to join our team. You will provide day-to-day technical support for the installation, configuration, and deployment of Microsoft and Apple computing environments.
What we expect from you: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
Job Responsibilities:
- Support IT Operations.
- Address user tickets regarding hardware, software, and networking.
- Conduct remote troubleshooting.
- Diagnose and resolve technical issues.
- Install and support end-user devices.
- Create technical documentation and SOPs (Standard Operating Procedures).
- Install authorised software and ensure patches and upgrades are applied to end-user devices.
- Build packages and administer Mac, Windows OS, and iOS/Android devices through MDM (Mobile Device Management).
- Comply with all company policies and procedures.
- Participate in the implementation and support of IT-related policies.
Requirements:
- Working knowledge of office automation products and computer peripherals,
- Very good experience with Windows/Linux/Mac OS/iOS and Android environments
- Strong troubleshooting and critical thinking skills
- Experience in Jamf / Intune / Airwatch / Kandji.
- Experience in ticketing tools like Jira Service management / Service Now / Manage Engine.
- Excellent communication skills
- Knowledge of compliance, security best practices and end-point protection
- Ability to perform remote troubleshooting and provide clear instructions.
- Positive and professional demeanour.
- 3 - 4 years of relevant experience.
What we offer:
- Competitive Salary
- Inclusive culture
- Cross-Functional Collaboration
- Career growth opportunities
- Merit-Based Advancement
Employment Type: Full Time, Permanent
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based on 30 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Consolidated Benefits
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Consolidated - Manager - Supply Chain (15-25 yrs)
15-25 Yrs
Tamil nadu, Coimbatore
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