It Support Executive @ Ahmedabad

Role & responsibilities

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Install and maintain computer hardware and software systems.

Research and identify solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem.

Talk employees through a series of actions, either via phone, email or chat, until they've solved a technical issue.

Ensure all issues are properly logged.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments.

Good understanding of computer systems, mobile devices and other tech products.

Ability to diagnose and troubleshoot basic technical issues.

Familiarity with remote desktop applications.

Ability to provide step-by-step technical help, both written and verbal.

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Job Location - Ahmedabad (Work from Office)

Perks and benefits

• Transparent over-time payment.
• Health insurance for all confirmed employees along with spouse & children.
• Sponsorship of advanced educational courses.
• Sponsorship of a foreign trip with spouse.
• One time meal provided for late night shift employees.