Senior IT Operations Analyst

Responsibilities:

• Support the EAS solutions hosted on-prem and on the cloud
• Implement standardized processes across teams
• Participate in major incident resolution
• Drive process optimization
• Improve operational metrics
• Communicate effectively with team members and customers through strong verbal, written and interpersonal skills
• Remain flexible to changes in priorities with the ability to multi-task

Technical Skillset:

• Experience in Incident Management or Problem Management
• Knowledge of ITIL processes
• Excellent troubleshooting skills
• Ability to multi-task, prioritize conflicting demands
• Exposure to cloud technologies
• Exposure to multiple industry standard ticketing tools

Qualifications :

• A University or college degree in a relevant discipline.
• ITIL Certification
• 5+ years\u2019 experience in Application Support