Add office photos
i
Concentrix Corporation
Compare
All Filters
99 Concentrix Corporation Jobs
Sr Quality Evaluator
3-5 years
₹ 3.2 - 5.2L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Sr Quality Evaluator
Concentrix Corporation
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Role and Key responsibilities
-
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
- Participate in calibration and call listening sessions with Quality staff, Delivery and clients to ensure scoring consistency and best practice implementation
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
- Key Skills and knowledge:
-
- Associate degree in related field with 3-5 years of experience preferred.
- Strong attention to detail.
- Self-starter, sense of urgency and works well under pressure.
- Demonstrated ability to multi-task and meet timelines of deliverables.
- Proficient in Microsoft Office.
- Strong communication skills, both written and verbal.
- Education Qualification :- Graduate in any stream
Disclaimer: -
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
Prepare for Concentrix Corporation roles with real interview advice
What people at Concentrix Corporation are saying
Rating based on 46 Senior Quality Evaluator
reviews
Anonymous · Quality Assurance
in Bangalore / Bengaluru
Worst place only internal politics,buttering and regionalism and unethical practices
Worst place only internal politics buttering,regionalism,unprofessional people,no salary benifts ,no outdoor activities or no work life balance
- Salary - Bad+6 more
Senior Quality Evaluator salary at Concentrix Corporation
What Concentrix Corporation employees are saying about work life
Compare Concentrix Corporation with
Teleperformance
Foundever
Wipro
Genpact
Tech Mahindra
HCLTech
TCS
Infosys
Accenture
IBM
iEnergizer
WNS
Infosys BPM
Conneqt Business Solutions
Quess
HGS
Firstsource Solutions
Conduent
Alldigi Tech
TaskUs
Similar Jobs for you
Inside Sales Manager I IT Hardware/Software
8-13 Yrs
₹ 12 - 20L/yr
Gurgaon / Gurugram, Delhi/Ncr
