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Engaged Employer

Concentrix Corporation

Compare

3.8

based on 26.6k Reviews

Video summary

134 Concentrix Corporation Jobs

Sr Planning Analyst

Concentrix

3.8

based on 26.6k Reviews

2-6 years

Bangalore / Bengaluru

1 vacancy

Sr Planning Analyst

Concentrix Corporation

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Analytical Chemistry WFM US Staffing Reconciliation Data Modeling Stakeholder Management

+ 2 more

Job Description

Job Title:

Sr Planning Analyst

Job Description

Role and Key Responsibilities:

Create Capacity Plans for Enterprise and co-create with partners for their sites
Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements
Oversee the overall Capacity planning for HC
Continuously monitor the performance against the plans and refine and redefine assumptions as and when required
Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources
Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan
Maintain Historical Data and trends
Review DOW and Intraday Patterns
AHT profiling
Assumption Management
Own HC reconciliation with partner WFM teams

Key Skills and knowledge:

Overall experience of 4-6 years and at least 2-3 years in a planning role.
Experience in managing a multi-site and multi-vendor environment
Strong process and mathematical orientation
Experience of data modelling, simulations and scenario planning
Experience of stakeholder management and aptitude of planning risk identifications
Analytical and good understanding of Contact Centre metrics
Strong business acumen
Good communicator and a collaborator
Strong Communicator and decision maker
Hands on Experience on Anaplan will be an added advantage.
Strong attention to detail and sense of professionalism and ability to develop relationships

Qualification: Graduate

Disclaimer: -

Location:

IND Bangalore - Ecospace Bus Park

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Employment Type: Full Time, Permanent

Read full job description

Concentrix Corporation Interview Questions & Tips

Prepare for Concentrix Corporation roles with real interview advice

Top Concentrix Corporation Senior Planning Analyst Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?

asked in Customer Service Executive interview

View answers (2)

Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?

asked in Customer Care Executive interview

View answers (9)

Q3. How would you handle the unsatisfied customer?

asked in Customer Service Executive interview

View answers (9)

View all 407 questions

What people at Concentrix Corporation are saying

Senior Planning Analyst salary at Concentrix Corporation

reported by 2 employees with 4-9 years exp.

₹6.4 L/yr - ₹8.2 L/yr

22% less than the average Senior Planning Analyst Salary in India

View more details

What Concentrix Corporation employees are saying about work life

based on 26.6k employees

62%

53%

71%

68%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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