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Sr Planning Analyst
Concentrix Corporation
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
Sr Planning Analyst Job Description
Role and Key Responsibilities:
- Create Capacity Plans for Enterprise and co-create with partners for their sites
- Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements
- Oversee the overall Capacity planning for HC
- Continuously monitor the performance against the plans and refine and redefine assumptions as and when required
- Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources
- Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan
- Maintain Historical Data and trends
- Review DOW and Intraday Patterns
- AHT profiling
- Assumption Management
- Own HC reconciliation with partner WFM teams
Key Skills and knowledge:
- Overall experience of 4-6 years and at least 2-3 years in a planning role.
- Experience in managing a multi-site and multi-vendor environment
- Strong process and mathematical orientation
- Experience of data modelling, simulations and scenario planning
- Experience of stakeholder management and aptitude of planning risk identifications
- Analytical and good understanding of Contact Centre metrics
- Strong business acumen
- Good communicator and a collaborator
- Strong Communicator and decision maker
- Hands on Experience on Anaplan will be an added advantage.
- Strong attention to detail and sense of professionalism and ability to develop relationships
Qualification: Graduate
Disclaimer: -
Location:
IND Bangalore - Ecospace Bus Park Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
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What people at Concentrix Corporation are saying
Senior Planning Analyst salary at Concentrix Corporation
reported by
2
employees
with 4-9
years exp.
₹6.4
L/yr - ₹8.2
L/yr
22%
less
than the average Senior Planning Analyst Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 25.8k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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