Backup Administrator

Role & responsibilities

Function: Data Center

Profile: Backup Administrator II

Domain: Backup

Level: 2

Roles and Responsibilities

This Backup administrator performs daily operations in a Veeam, NetBackup, Backup Exec and Data Domain environment to backup, recover and archive company information and requires interaction with other regional offices and individuals to identify incidents, diagnose and resolve problems, and assist with backup and restoration.

Knowledge on backup tools like Pure Systems Dell, IBM, HDS, Veeam, Cohesity, Networker, IBM, Tivoli, HP, NetBackup, Commvault, NetApp Alta vault, Data domain and Data Protector or newer backup solutions.

Required to support different shifts to enable 24x7 support. Also, must be available on call as & when required.

Supporting and troubleshooting backup, recovery and archiving in a large, complex, and widely distributed environment.

Perform daily monitoring and management of the backup solution implemented across the infrastructure facilities as per pre-defined policies & procedures.

Monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action.

Provide status and progress reports for backup environment related activities and tasks on regular/periodic basis.

Perform reliable, secure backup and recovery across the enterprise in accordance with company policy and procedures.

Perform diagnosis, troubleshooting and root-cause analysis of Backup solutions currently installed within the infrastructure, provide technical expertise to resolve escalated issues maintain archives in accordance with policy and procedures, perform planning, testing, implementing, and deploying new backup products and maintaining existing solutions, e.g. upgrading and patching.

Ensure environment and software compatibility of NetBackup, Backup Exec and Veeam solutions to be installed, implemented, and integrated with the existing environment.

Proactive measures to ensure adequate storage capacity is available, or other initiate for enhancement.

Identify and manage support issues, coordinate communications between various operations groups and OEMs to resolve complex issues.

Create and update documentation for backup procedures, solutions, licensing, and applicable project artifacts.

Provide technical expertise through discussions and demonstrations,

Provide periodic, informal, on-site/off-site knowledge transfer, as needed to other storage group members and to designated employees covering the management, normal operation, and maintenance of the backup infrastructure.

SLA adherence and attainment

Preferred candidate profile

Knowledge and Skill Requirement

▪ Relevant technical experience in corporate IT operations in Data Center Environment

▪ Good hands-on experience and troubleshooting skills.

▪ Provide a professional, prompt and high level of technical support to all problems assigned.

▪ Strong planning and organizing capabilities.

▪ Understanding of Windows and Unix/Linux Operating System.

▪ Good communication skill to handle US customers.

▪ Willing to work in 24x7 supports Environment.

▪ Should have good ITIL process knowledge.

Perks and benefits