Communications Trainer

Role Profile:- Trainer

Location:- Manjakkudi (Tamil Nadu)

Role Definition:-

An individual contributor working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - relate to training, Knowledge Management and Other Training support.

Roles and Responsibilities:-

• Plans, designs, develops, delivers and certifies trainers on learning principles, facilitation skills & coaching skills
• New Hire Communication Training ( Class room training)
• Feedback & Coaching agents on Communication and spoken English.
• Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
• Give documented feedback as per the gaps identified in the audit.
• Attend Weekly calibration calls with the client/internal to be attended as per calibration roster.
• Conduct training sessions as per requirement under specified timelines.
• Complete his/her certification process.
• Performance Assessment of Trainees during tests
• Database management, daily reports, and analysis
• TRAVEL to Wipro locations, intra-city or inter-city to train on communication skills, softs, do communication coaching
• Content Management - Create Training content
• Plays the role of Knowlege Manager (Complete governance on Knowldge Management)
• Collaborates with LOBs and cross-functional project teams to identify training needs.
• Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training
• Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.
• Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.
• Recommends and/or implements innovative solutions, modifications and enhancements to training programs.
• Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications
• Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
• Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content.
• Transition Support - Primary responsible to Govern & report out on KA/KT and accreditation status
• Participate in the governance call to highlight on the Transition progress (KA/KT Status, SOP Status and Accreditation)
• Co-Ordinate with Client/Stake holders on Transition updates

Certifications and Assessments:- N/A

Education:- Any Graduation

Knowledge:-

1- Must Have:-

• Good knowledge of grammar and pronunciation
• Culture - US and/or UK
• Must have a good understanding of functional Grammar and MTI.
• Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location.
• Feedback and Coaching skills.
• Good rapport building skills, extremely methodical and organized
• Good analytical ability
• Good reading / learning, researching Skills
• Applicant should be proficient with MS-Office (Word, Excel, power point)
•Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content and analytics for designing training solutions
•Ability to interpret educational needs and develop effective instructional design and media solutions.
• Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology.
• Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs
• Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills.
• Project management and presentation skills and the ability to resolve complex problems and issues.
• Previous customer facing experience

2- Good to have:-

• Proficiency in Captivate, Storyline or similar content designing & authoring tools
• Proficiency in Training analytics to design training solutions
• Worked with international and/or domestic accounts for a variety of LoBs travel, technical support, retail, etc.
• Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content

Experience :-

1- Must Have:-

• Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills.
• Project management and presentation skills and the ability to resolve complex problems and issues.
• Demonstrated ability to train adult learners and novice computer users required.
• Training delivery experience

2- Good to have:-

• Worked with international and/or domestic accounts for a variety of LoBs travel, technical support, retail, etc.
• Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content
• Previous customer facing experience

Behavioral Skills and Attributes:-

• Capacity to work and contribute to a team environment as well as work independently
• Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups.
• Possess good delivery and execution skills, and able to resolve dependencies and conflicts
• Ability to manage multiple tasks in a dynamic, deadline-driven environment.