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9 CometChat Jobs
Trainee Engineer Angular-Technical Support (Hybrid)
CometChat
posted 1hr ago
Job Role Insights
Key skills for the job
Job Description
- Responsible for answering and solving customer queries via live chat, email, and calls
- Develop a deep understanding of the Product.
- Learn the codebase - how classes / components / functions / events work together and affect each other
- Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
- Know the documentation inside and out to find the correct documents for customer issues
- Analyze customer codebase errors to identify whether the root cause lies with the customers implementation or CometChats platform.
- Diagnose product bugs by replicating customer-reported issues using CometChat sample applications.
- Reply to support requests via chat and email - including technical and nontechnical support queries
- Join and lead customer calls where customers explain and show code-based errors and issues
- Work on minor bug fixes
Work Location
Hybrid - must be in office a minimum of 3 days per week.
Hybrid - must be in office a minimum of 3 days per week.
Prioritized Experiences and Capabilities
- Strong understanding of Angular framework, TypeScript, and JavaScript (ES6+).
- Basic understanding of RxJS for reactive programming and observables.
- Knowledge of RESTful API integration and HTTP Client Module.
- Knowledge of Angular CLI for application setup and configuration.
- Understanding of component styling using SCSS/CSS.
- Proficiency in SCSS/CSS for component styling.
- Basic knowledge of Angular routing and guard implementation for navigation
- Familiarity with debugging tools like Chrome Developer Tools or Angular DevTools
Employment Type: Full Time, Permanent
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