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9 CometChat Jobs
Trainee Engineer React Native-Technical Support (Hybrid)
CometChat
posted 1mon ago
Job Role Insights
Key skills for the job
Job Description
- Responsible for answering and solving customer queries via live chat, email, and calls
- Develop a deep understanding of the Product.
- Learn the codebase - how classes / components / functions / events work together and affect each other
- Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
- Know the documentation inside and out to find the correct documents for customer issues
- Analyze customer codebase errors to identify whether the root cause lies with the customers implementation or CometChats platform.
- Diagnose product bugs by replicating customer-reported issues using CometChat sample applications.
- Reply to support requests via chat and email - including technical and nontechnical support queries
- Join and lead customer calls where customers explain and show code-based errors and issues
- Work on minor bug fixes
Work Location
Hybrid - must be in office a minimum of 3 days per week.
Hybrid - must be in office a minimum of 3 days per week.
Prioritized Experiences and Capabilities
- Strong understanding of JavaScript and basic React Native concepts.
- Familiarity with React Hooks and Redux for state management.
- Understanding of RESTful APIs and their integration into React Native applications.
- Knowledge of using version control tools like Git.
- Ability to troubleshoot issues in mobile applications during integration with client systems.
- Knowledge of RESTful APIs
Employment Type: Full Time, Permanent
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