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Jr . Customer Success Executive
CometChat
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Review failed payment activity and communicate with customers to avoid service disruption.
- Review churn intent channels and communicate with customers to understand and intervene.
- Manage assigned post-sales activities within your book of business to ensure consistent client engagement.
- Review accounts on a monthly basis and identify opportunities for upgrades.
- Act as a go between for the customer to source answers to technical questions.
- Join customer calls and answer customer emails as needed.
- Bring a data-driven mindset to your day-to-day activities, prioritizing the work that supports account health, customer satisfaction and churn goals.
- Identify and assist in developing processes that will scale and adapt to our evolving business.
- Assist in project managing new-customer implementations.
- Gain a deep understanding of customer use cases along with a deep understanding of the product and use the knowledge to create meaningful customer engagement.
- Work with RD to identify ways of understanding customer product usage and encourage increased customer engagement with the product.
Work Location
Hybrid/Remote
Hybrid/Remote
Prioritized Experiences and Capabilities
- 1+ year of work experience in Customer Success.
- Ability to understand and communicate technical concepts and associated business value to customers.
- Ability to prioritize, plan and deliver autonomously.
- Ability to work effectively, independently and remotely.
- Ability to stay proactive when it comes to your book of business.
- Excellent written and verbal communication skills in English required.
- Confidence in speaking with customers over email and in video calls required.
- A solutions and team-oriented mindset whether working with customers or partnering internally to address an issue or solve for an opportunity.
- Experience using the following applications: HubSpot, Slack, Zoom Google Suite.
- Resonate with our core values and the macro-effect chat has on an increasingly digital world
Employment Type: Full Time, Permanent
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What CometChat employees are saying about work life
based on 5 employees
Flexible timing
Monday to Friday
No travel
CometChat Benefits
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