Upload Button Icon Add office photos
filter salaries All Filters

32 ColorTokens Jobs

ColorTokens - Principal Role - Client Success (12-17 yrs)

12-17 years

ColorTokens - Principal Role - Client Success (12-17 yrs)

ColorTokens

posted 5d ago

Job Role Insights

Flexible timing

Job Description

Job title: Principal Client Success.

Experience: 12 to 17 years.

Role Description:

- Real Customer Success comes from the heart.

- You have the best customer management and business consultancy skills around.

- You're passionate about engaging your customers and expanding their use cases.

- You have impeccable relational skills and can create win/win environments for all parties that you work with.

- If this is you, we would love you to be on-board and nurture our customers!.

- In conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer.

Job Role and Responsibilities:

- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of CT products.

- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.

- Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules.

- Identify at risk opportunities and work with internal and external stakeholders to build and enact solutions.

- Work with Client Services, Sales, Product Marketing, and Finance to create best-in-class service for all clients.

- Will involve short term travel within or outside India.

- May require working in client time-zones (for US/Europe clients) for an extended period of time.

Desired Candidate Profile:

- Strong mix of relationship management, strong analytical, business and technical skills.

- Delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in Cybersecurity/SaaS/hi-tech products.

- Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the enterprise customers.

- Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.

- Experienced at account management & growth through farming.

- Experienced at leading presentations and discussions with customer senior management teams.

Qualifications & Skills:

- Bachelor's degree from Top institutes.

- MBA preferred.

- Excellent organization and project management capability.

- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must.

- Self-started, self-motivated, flexible and driven results.

- Experience using Sales Force and other CS tools.


Functional Areas: Education

Read full job description

Prepare for Principal roles with real interview advice

What people at ColorTokens are saying

What ColorTokens employees are saying about work life

based on 61 employees
79%
89%
75%
86%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ColorTokens Benefits

Submitted by Company
Health
Office Life and Perks
Vacation and Time Off
Career Development
Compensation
Submitted by Employees
Work From Home
Health Insurance
Soft Skill Training
Child care
Team Outings
Education Assistance +6 more
View more benefits

Compare ColorTokens with

Palo Alto Networks

3.9
Compare

FireEye

4.3
Compare

Gen

4.0
Compare

Check Point Software Technologies

3.7
Compare

Trend Micro

4.3
Compare

McAfee

4.0
Compare

Fortinet

4.2
Compare

CrowdStrike

4.1
Compare

CyberArk

3.8
Compare

Proofpoint

4.1
Compare

Aurigo

4.7
Compare

Peel-works

4.0
Compare

Prime Focus Technologies

3.4
Compare

ZIGRAM

3.9
Compare

Yodlee

3.8
Compare

Algonomy

4.0
Compare

Fleetx.io

3.7
Compare

Bravura Solutions

3.9
Compare

Fingent

4.4
Compare

Paramatrix Technologies

4.3
Compare

Similar Jobs for you

Principal at Colortokens

12-17 Yrs

₹ 32-40 LPA

Principal at Aniaaz Consulting

7-12 Yrs

₹ 11-26 LPA

Principal at Women Entrepreneur Network

10-12 Yrs

₹ 20-30 LPA

Principal at Randstad India

15-20 Yrs

₹ 30-40 LPA

Principal at MGB Advisors Private Limited.

8-12 Yrs

₹ 27-30 LPA

Principal at Talent Imperii

15-25 Yrs

₹ 30-50 LPA

Principal at MountTalent Consulting

10-20 Yrs

₹ 25-55 LPA

Principal at ScaleneWorks People Solutions LLP

11-20 Yrs

₹ 32-60 LPA

Compliance at NPCI

12-15 Yrs

₹ 30-40 LPA

Principal at Munsar Services

9-14 Yrs

₹ 35-45 LPA

ColorTokens - Security Analyst - SIEM (1-2 yrs)

1-2 Yrs

11d ago·via hirist.com

Senior Manager - OT SOC Services (Technical & Commercial Management)

15-16 Yrs

Bangalore / Bengaluru

19d ago·via naukri.com

Senior SOC Manager

12-15 Yrs

Bangalore / Bengaluru

19d ago·via naukri.com

Principal Client Success

8-10 Yrs

Bangalore / Bengaluru

20d ago·via naukri.com

Technical Recruiter

2-5 Yrs

Bangalore / Bengaluru

20d ago·via naukri.com

Senior Product Marketing Manager

14-15 Yrs

Bangalore / Bengaluru

26d ago·via naukri.com

Platform Administrator - NextGen SIEM

4-9 Yrs

Bangalore / Bengaluru

28d ago·via naukri.com

Solution Architect

8-13 Yrs

Bangalore / Bengaluru

28d ago·via naukri.com
write
Share an Interview