Collections Manager- Process Review Unit-Mumbai

Role & responsibilities

• Ensure that the review of every active collection agency / location is conducted once in every 2 months across the locations under your purview.
• Ensure that the review is comprehensive covering every aspect of outsourcing risk, internal process controls, key deliverables & initiatives like call recording, unauthorized usage of field executives, etc.
• Ensure that the TAT and accuracy of reports published are meeting the standards.
• Ensure that the exceptions are highlighted and closed with the stake holders for corrective actions
• Ensure that the actionables against the lapses identified are proposed as per the approved matrix.
• Look for opportunity for constant process improvement, in line with recent observations (internal audit/process reviews) to ensure non-occurrence of such lapses
• Responsible for reverting to audit exceptions highlighted, coordinating with all stake holders to collate feedback and revert to the audit team. Any revert to be consulted with the RPM before reverting.
• Ensure an eye for details for every reviews done, thereby ensuring exceptions identified correctly and highlighted.