Job Opening - Cognizant - Healthcare RCM - Team Lead

Job Opening - Cognizant - Healthcare RCM - Process Team Lead

Cognizant Walk-In drive for Healthcare RCM - TL- Process trainer at Hyderabad Location

Interview Date: 26-Dec-2024 (Thursday)

Interview Time: 10 AM to 3 PM

Venue: Cognizant Office, Building 12A, Raheja Mindspace, Hitech city, Hyderabad.

Level - TL (Team Lead)

Experience: 6 to 9 Years

Nature of Work: Healthcare RCM Chat Process

Job description

This role includes coaching and supporting agents, monitoring performance metrics, and ensuring company policies and service standards adherence. The Team Lead acts as a point of escalation for complex customer issues and collaborates with management to drive team performance, enhance customer satisfaction, and meet operational goals.

Preferred candidate profile:

• Professional Experience: 6 to 9 years of experience in RCM - Healthcare
• Should have at least 1 year exp as Team lead
• Should have at least min 2 years of exp in Healthcare RCM domain
•   Monitor individual and team performance metrics such as call handling time, quality scores, and customer satisfaction ratings.
•      Conduct regular one-on-one meetings with agents to discuss performance, set goals, and address challenges or concerns.
• Ensure agents meet individual and team KPIs (Key Performance Indicators), including call handling time, first call resolution, and customer satisfaction.
•       Act as the first point of escalation for agents handling difficult or complex issues, providing guidance and resolution support.
• Assist in developing and implementing new procedures, ensuring that agents are trained and equipped to follow updated guidelines.
•     Serve as a communication bridge between management and agents, relaying important updates, changes in policy, or team initiatives.
• Excellent verbal and written communication skills to effectively coach agents, resolve escalations, and report to management.
• Should be willing to work from Office & willing work in night shift

Interested candidates kindly walk-In to the below venue.

ADDRESS: Building 12A, Raheja Mindspace, Hitech city, Hyderabad. Mandatory Documents:

• 2 copies of resume
• 1 Govt. ID proof (Aadhar/PAN/Voter ID)

Contact Person: Vamshi Krishna