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Cognizant
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1621 Cognizant Jobs
Associate
5-9 years
₹ 4 - 16.21L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Associate
Cognizant
posted 26d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
- Continually assess skill level and provide intervention assistance.
- Contribute to and participate proactively in knowledge sharing sessions.
- Encourage team individuals to participate in organization innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on RR for team / individual achievement.
- Makes recommendations to team lead on teams performance rating.
- Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
- Adherence to Organizational policies and processes (including Cognizants security policies LP timelines etc).
- Participate in recruitment drives.
- ServiceNow ITAM
Employment Type: Full Time, Permanent
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Rating based on 5.1k Associate
reviews
Anonymous · Software Development
in Kolkata, West Bengal
It has provided me projects with latest technology which has given me opportunity to learn and implement.
Appraisal and ratings, job security, work like balance
Read 5.1k reviewsAssociate salary at Cognizant
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Cognizant Benefits
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