Walk in Interview SPE/ SME - Customer Support Mortgage - HYD Location

Walk in Drive on 22nd February 2025 (Saturday )

Shift - US

For Any further query please get back to Priya Darshini

Role & responsibilities

• Conduct detailed research on written complaints received from customers.
• Analyze the issues identified in the complaints and gather necessary information for resolution.
• Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.
• Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions.
• Collaborate with various departments to gather insights and information pertinent to the complaints.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Continuously improve the complaints handling process by identifying trends and recommending changes.

Preferred candidate profile

• Graduate/Diploma (3 year) in any discipline. Bachelors degree in accounting or finance or related field would be preferable
• Proven experience in customer service or complaints handling.
• Strong critical thinking and problem-solving skills.
• Excellent written communication skills with the ability to convey complex information clearly and concisely.
• Proficiency in data analysis and research.
• Ability to work independently and exercise sound judgment.
• Good keyboard skills Formal Training in Typing would be an added advantage.

Typing speed of 40 wpm.

• Good customer service attitude.
• Stress tolerance - Ability to work accurately under pressure.
• Good Team Player
• Willingness to work in night shifts(8.30 pm IST to 6:30 am IST)

Immediate joiners only.

Perks & Benefits:

• Cab facility will be provide

Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com