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3.8

based on 47.2k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1380 Cognizant Jobs

Service Delivery Manager

Cognizant Technology Solutions India Ltd

 · 

3.8

 based on 47.2k Reviews

10-14 years

₹ 14 - 29L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Service Delivery Manager

Cognizant

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Coding Healthcare Analytical Chemistry Service Delivery Management CHP Revenue Cycle Management

+ 1 more

Job Description



We are seeking a dedicated Service Delivery Manager - HC with 10 to 14 years of experience to join our team. The ideal candidate will have expertise in Training Needs Analysis and domain skills in Provider Enrollment Revenue Cycle Management Medical Coding and Clinical. This role requires working from the office during night shifts. The candidate will play a crucial role in ensuring the seamless delivery of services and contribute significantly to our companys success.

Responsibilities
  • Oversee the end-to-end service delivery process to ensure high-quality outcomes.
  • Provide strategic direction and guidance to the team to meet service delivery goals.
  • Conduct comprehensive Training Needs Analysis to identify skill gaps and training requirements.
  • Implement effective training programs to enhance team capabilities and performance.
  • Manage provider enrollment processes to ensure timely and accurate enrollment.
  • Oversee revenue cycle management activities to optimize financial performance.
  • Ensure compliance with medical coding standards and regulations.
  • Collaborate with clinical teams to ensure seamless integration of clinical processes.
  • Monitor service delivery metrics and implement improvements as needed.
  • Address and resolve any service delivery issues promptly to maintain client satisfaction.
  • Develop and maintain strong relationships with stakeholders to understand their needs and expectations.
  • Provide regular updates and reports to senior management on service delivery performance.
  • Drive continuous improvement initiatives to enhance service delivery efficiency.

    • Qualifications
  • Possess a Bachelors degree in a relevant field.
  • Have 10 to 14 years of experience in service delivery management.
  • Demonstrate expertise in Training Needs Analysis.
  • Have domain skills in Provider Enrollment Revenue Cycle Management Medical Coding and Clinical.
  • Exhibit strong analytical and problem-solving skills.
  • Show excellent communication and interpersonal skills.
  • Be able to work effectively in night shifts.
  • Have a proven track record of managing service delivery teams.
  • Display strong organizational and time management skills.
  • Be proficient in using service delivery management tools and software.
  • Show a commitment to continuous learning and professional development.
  • Be detail-oriented and able to handle multiple tasks simultaneously.
  • Demonstrate the ability to work independently and as part of a team.

    • Certifications Required
    Certified Revenue Cycle Representative (CRCR) Certified Professional Coder (CPC) Certified Healthcare Provider (CHP)
    Our commitment to diversity and inclusion
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
    If you have a disability that requires reasonable accommodation to search for
    Disclaimer

    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Service Delivery Manager roles with real interview advice

    People are getting interviews at Cognizant through

    (based on 3.6k Cognizant interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    25%
    11%
    8%
    6%
    3%
    14% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Cognizant are saying

    3.7
     Rating based on 123 Service Delivery Manager reviews

    Likes

    Constant Appraisal Cycle. Modern Work Curlture. Good managers & senior leadership team. Not good Executive Leadership team

    Dislikes

    Executive Leadership Team. No Vision on the company's growth & employee well being. HR team is the worst and I am sharing about Process HRs

    Read 123 reviews

    Service Delivery Manager salary at Cognizant

    reported by 1.7k employees with 10-21 years exp.
    ₹9 L/yr - ₹34 L/yr
    23% more than the average Service Delivery Manager Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 47.2k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
    View more benefits

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