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3.8

based on 47.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1367 Cognizant Jobs

Business Associate

Cognizant Technology Solutions India Ltd

 · 

3.8

 based on 47.3k Reviews

0-1 years

₹ 1.5 - 4.2L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Business Associate

Cognizant

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

CRM Business Operations Continuous Improvement Professional Services Interpersonal Skills Customer Complaints

+ 1 more

Job Description

We are seeking a highly motivated Business Manager with 0 to 1 year of experience in customer service. This role is work from home and requires night shifts. The ideal candidate will be responsible for managing customer interactions ensuring high levels of satisfaction and contributing to the overall success of the company.

Responsibilities
  • Manage customer interactions and ensure high levels of satisfaction.
  • Provide timely and accurate information to customers regarding products and services.
  • Handle customer complaints and resolve issues efficiently.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other departments to ensure seamless customer service.
  • Analyze customer feedback and suggest improvements to enhance service quality.
  • Develop and implement customer service policies and procedures.
  • Monitor and report on customer service metrics and KPIs.
  • Assist in training new customer service representatives.
  • Stay updated with industry trends and best practices in customer service.
  • Utilize CRM software to manage customer data and interactions.
  • Ensure compliance with company policies and regulations.
  • Contribute to the overall success of the company by providing exceptional customer service.

    • Qualifications
  • Possess excellent communication and interpersonal skills.
  • Have strong problem-solving abilities and attention to detail.
  • Demonstrate proficiency in using CRM software and other customer service tools.
  • Show ability to work independently and manage time effectively.
  • Exhibit a customer-centric mindset and a passion for helping others.
  • Display adaptability and willingness to learn new skills.
  • Have a basic understanding of business operations and customer service principles.
  • Be comfortable working night shifts and in a remote environment.
  • Show commitment to continuous improvement and professional development.

    • Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Business Associate roles with real interview advice

    People are getting interviews at Cognizant through

    (based on 3.7k Cognizant interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    25%
    11%
    8%
    6%
    3%
    14% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Cognizant are saying

    3.8
     Rating based on 16 Business Associate reviews

    Likes

    Very security and very friendly culture in office

    Dislikes

    Nothing dislikes because every one good

    Read 16 reviews

    Business Associate salary at Cognizant

    reported by 153 employees
    ₹1 L/yr - ₹10 L/yr
    16% more than the average Business Associate Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 47.3k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
    View more benefits

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    Chennai Office
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