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Engaged Employer

Cognizant

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3.8

based on 47.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1444 Cognizant Jobs

Associate Consultant

Cognizant Technology Solutions India Ltd

3.8

based on 47.3k Reviews

10-14 years

Chennai

1 vacancy

Associate Consultant

Cognizant

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Service Management Continuous Improvement System Audit Performance Tuning

Job Description

We are seeking a highly skilled Technical Consultant II with 10 to 14 years of experience in ServiceNow CSM FSM and Work Model Hybrid. The ideal candidate will be responsible for implementing and optimizing ServiceNow solutions to enhance customer service and field service management. This role requires a native English speaker with excellent communication skills.

Responsibilities

Lead the implementation of ServiceNow CSM and FSM modules to meet client requirements.

Oversee the customization and configuration of ServiceNow applications to ensure optimal performance.

Provide expert guidance on best practices for ServiceNow platform usage and maintenance.

Collaborate with cross-functional teams to gather and analyze business requirements.

Develop and maintain detailed project plans ensuring timely delivery of milestones.

Conduct regular system audits and performance tuning to ensure system reliability.

Create and maintain comprehensive documentation for all implemented solutions.

Train and mentor junior team members on ServiceNow functionalities and best practices.

Facilitate workshops and training sessions for clients to enhance their understanding of ServiceNow capabilities.

Troubleshoot and resolve technical issues related to ServiceNow applications.

Ensure compliance with industry standards and company policies in all ServiceNow implementations.

Monitor and report on project progress addressing any risks or issues promptly.

Engage with stakeholders to provide updates and gather feedback for continuous improvement.

Qualifications

Possess extensive experience in ServiceNow CSM and FSM modules.

Demonstrate strong problem-solving skills and the ability to troubleshoot complex issues.

Exhibit excellent communication skills both written and verbal in English.

Show proficiency in creating detailed project plans and documentation.

Have a proven track record of delivering projects on time and within budget.

Display the ability to work collaboratively with cross-functional teams.

Demonstrate expertise in conducting system audits and performance tuning.

Have experience in training and mentoring junior team members.

Show a strong understanding of industry standards and best practices.

Possess the ability to facilitate workshops and training sessions effectively.

Exhibit strong analytical skills to gather and analyze business requirements.

Demonstrate the ability to engage with stakeholders and provide regular updates.

Show a commitment to continuous improvement and staying updated with the latest ServiceNow developments.

Certifications Required

ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 350,000 associates around the world.
We don t just dream of a better way - we make it happen.
We take care of our people, clients, company, communities and climate by doing what s right.
We foster an innovative environment where you can build the career path that s right for you.

Employment Type: Full Time, Permanent

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