SCCM + Intune-Chennai-F2F-01 March

Role & responsibilities

L2 SCCM/Intune:
• Minimum 4+ years experience in End User Computing Domain and Technologies including SCCM Infrastructure Management across various versions (v16xx; 17xx, 18xx)
• Sound knowledge on processes for Software Distribution processes and toolsets (Applications/Packages/App-V packages) and App Catalogues.
• Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets.
• Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings.
• Good knowledge on Image Management processes along with supporting toolsets like MDT, WADK, and Cloud based provisioning.
• Have understanding / working knowledge on Technologies like Office 365, Intune, Azure, Application Packaging, and Virtualization technologies.
• Deep knowledge on Operating system versions (Windows 10, Windows 7, Server 2012, 2016), its configurations.
• Ability to support issues pertaining to SCCM infrastructure, Image Management and relevant services.
• Understanding of Service Level Agreements and ITIL Processes and Ensure goals for (SLA) Service Level Agreements are met along with Service Now Tool.
• Excellent knowledge on supported processes like Requirements gathering, Customer and Stakeholder communications, Project control incl. effective learning skills.
• Good English Communication Skills - Spoken and Written including technical writing; with strong interpersonal skills
• Flexible with Shifts (open for 24*7 support)