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377 Cognizant Jobs
Senior Process Executive
Cognizant
posted 16hr ago
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Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats with a focus on resolving issues efficiently.
- Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions promptly.
- Utilize problem-solving skills to resolve complex customer complaints effectively.
- Maintain accurate records of all interactions with customers using CRM software.
Required
- Bachelor's degree with >1 year of experience in customer service.
- Should be ok to work in night shifts.
Employment Type: Full Time, Permanent
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Rating based on 3.2k Senior Processing Executive
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Corruption everywhere in non technical. The Hyderabad team runs their own lobby only, they differentiate and being a lady employee I myself faced filthy behavior from my supervisor(i am.not mentioning his name here ) and when I was not willing to follow his nasty behavior and protested I was forced to leave the organization, they to..Read More
Explained already above
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Senior Processing Executive salary at Cognizant
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