Team Manager

This role supports and manages large-scale advertisers using Google Ads for high-revenue campaigns. The Specialist acts as a strategic partner to AMs/AEs driving incremental revenue product adoption and growth through automated opportunity identification. They should understand customer journeys assess advertiser maturity and collaborate with teams like Product Enablement Automation and Reporting to deliver solutions and elevate performance.

Responsibilities

Responsibilities

Works in a non-SOP based ambiguous open-ended environment to provide tailored client-centric solutions aligned with MO/client-context to the customers (advertisers/agencies)

Acts as the strategic partners for sellers/advertisers/agencies to enable them with optimizations implementations and activations

Exhibits strong business acumen to see the bigger picture gain insights into customer journeys understand the digital maturity relevant growth levers & incrementality needs by going above and beyond standard approaches

Narrates a story discuss/suggest the way forward incremental opportunities improvement areas to the customers OR Assists AMs with the same

Remains on top of industry trends and ready to be upskilled by collaborating with Product Enablement team

Manages cross-functional stakeholders to get the solutions delivered relevantly and efficiently

Has the Willingness to learn/exposure to machine learning and appscript

Articulates the customer needs effectively to the agents and other support teams like Quality etc.

Empowers to deviate from SOPs and share improvement opportunities with the product enablement team (Practice) for better client servicing

Possesses a comprehensive understanding of the AI-powered Google Ads campaigns Google Analytics Measurement framework (sitewide tagging 1P powered durable conversion tracking etc. )

Pitches/Demonstrated the solutions and handles queries from the customersIs able to learn GMP products as and when needed

Maintain operations rigor around daily huddles knowledge management. Cross training etc.

Sets up data-visualization figures out large data-sets extractions uses Analytics for insights etc.

Requirements

BS/B. Tech from (preferably from) Tier 1-2 or Tier-3

5-7 years of experience in Tech-Infused Digital Marketing & Customer Servicing experience

At least (most recent) 3 years hands-on of experience in Google Ads (full-funnel including AI-powered campaigns is preferred) and Google Analytics

Experience in Google Marketing Platforms is preferred

Cross-functional stakeholder management

Problem solving and analytical skills

Excellent communications and presentation skills

Data visualization using Looker Studio/Power-BI etc.

Knowledge of SQL workflow writing and optimizations to pull large datasets etc. would be good to have

Certifications Required

Google Ads

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