Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Engaged Employer

Cognizant

Compare

3.8

based on 49.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

258 Cognizant Jobs

Hiring For Technical Helpdesk (SNOW/JIRA)

Cognizant

3.8

based on 49.1k Reviews

2-7 years

Chennai

10 vacancies

Hiring For Technical Helpdesk (SNOW/JIRA)

Cognizant

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Snowflake JIRA

Job Description

2+ years of experience working in an inbound technical customer support environment, including experience working directly with product and/or engineering teams.
Knowledge of SNOW, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.
Should possess excellent customer service skills.
Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
Fluency in English is critical.
Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
Familiarity with reporting and analysis, especially MS Excel and Tableau.
Meticulous attention to detail and a commitment to quality.
Experience and knowledge of the World Bank Group are desirable and familiarity with WBG procedures is, in particular, highly desirable.
Bachelor's degree or higher preferred.
Willing to work in 24/7 environment with rotational week offs.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technician roles with real interview advice

What people at Cognizant are saying

Technician salary at Cognizant

reported by 5 employees

₹1.1 L/yr - ₹6.2 L/yr

At par with the average Technician Salary in India

View more details

What Cognizant employees are saying about work life

based on 49.1k employees

66%

87%

70%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Cognizant with

TCS

3.7

Compare

Infosys

3.6

Compare

Wipro

3.7

Compare

Accenture

3.8

Compare

Capgemini

3.7

Compare

Tech Mahindra

3.5

Compare

IBM

4.0

Compare

Deloitte

3.8

Compare

Amazon

4.1

Compare

Google

4.4

Compare

PwC

3.4

Compare

Persistent Systems

3.5

Compare

Ernst & Young

3.4

Compare

DXC Technology

3.7

Compare

HCLTech

3.5

Compare

Virtusa Consulting Services

3.8

Compare

KPMG India

3.5

Compare

Zoho

4.3

Compare

Nagarro

4.0

Compare

Oracle

3.7

Compare

Similar Jobs for you

Technical Helpdesk Executive at Jio

Mumbai

1-2 Yrs

₹ 2.5-3.5 LPA

Executive at Sodexo

Mumbai

0-3 Yrs

₹ 2-2.75 LPA

Technician at Fineline India Id Solutions

Chennai

2-5 Yrs

₹ 2-5 LPA

System Support Specialist at Billennium

Pune

4-9 Yrs

₹ 4.5-9.5 LPA

Snow Developer at Avotima Technologies

Bangalore / Bengaluru

5-10 Yrs

₹ 5-8 LPA

Tester at Capgemini

Pune, Chennai + 1

4-7 Yrs

₹ 0.5-3 LPA

Servicenow Developer at Onesoft Technologies

Hyderabad / Secunderabad, Bangalore / Bengaluru

4-9 Yrs

₹ 1-3 LPA

Help Desk at Genpact

Gurgaon / Gurugram

2-7 Yrs

₹ 2.75-7.5 LPA

Technical Support at Cognizant

Hyderabad / Secunderabad

1-5 Yrs

₹ 1-4.75 LPA

Asset Manager at Orange Business Services

Navi Mumbai, Mumbai

3-7 Yrs

₹ 4-8 LPA

Cognizant Chennai Office Location

View all

Chennai (1)

Chennai Office

5/535, Old Mahabalipuram Road Okkiam -Thoraipakkam Chennai
Tamil Nadu 600096