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31 Cogniter Technologies Jobs
Client Service Executive
Cogniter Technologies
posted 9d ago
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Flexible timing
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Job Description
Job Details
- Build Maintain Long-Term Relationships : Foster strong, lasting relationships with clients through regular communication and consistent check-ins.
- Understand Client Needs : Take time to fully comprehend each clients unique goals and challenges, offering tailored solutions and exceptional service.
- Proactive Issue Resolution : Anticipate potential issues and resolve them proactively, ensuring continued satisfaction and trust.
- Primary Point of Contact : Serve as the main point of contact for all client inquiries, requests, and escalations.
- Timely Accurate Responses : Provide clear, prompt, and accurate responses to client queries through phone, email, or in-person communication.
- Internal Collaboration for Issue Resolution : Work closely with internal teams to address client concerns efficiently, ensuring timely follow-ups and complete resolution.
- Oversee Client Accounts : Manage client accounts, including contract renewals, identifying upsell opportunities, and negotiating contracts.
- Monitor Account Growth : Regularly assess account activity to identify growth opportunities and suggest additional products or services.
- Maintain Detailed Records : Keep comprehensive and up-to-date records of client interactions, activities, and transactions in the CRM system.
- Develop In-Depth Product Knowledge : Gain a thorough understanding of the companys products and services to effectively meet client needs.
- Stay Industry-Aware : Keep up with industry trends, market shifts, and competitor offerings to provide clients with relevant insights and recommendations.
- Collaborate Across Teams : Work closely with sales, marketing, and product teams to ensure client needs align with company offerings.
- Provide Client Feedback : Gather client feedback and share it with internal teams to drive continuous product and service improvements.
News and Events
Friday, February 7, 2025
Today, we at Cogniter proudly celebrate a remarkable milestone - 20 incredible years of dedication, leadership, and excellence by Col. R.S. Sandhu!
Wednesday, October 30, 2024
The Cogniter family came together to celebrate Diwali, filling our office with festive joy, laughter, and vibrant energy. The entire workspace transformed into a colorful spectacle, radiating warmth and positivity as we embraced this festival.
Employment Type: Full Time, Permanent
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Cogniter Technologies Benefits
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