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Client Servicing Executive
Spreeh
posted 15d ago
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Job Description
- As a Client Servicing Executive, you will be the primary point of contact for our clients, responsible for managing their needs, addressing concerns, and ensuring a high level of satisfaction
- You will work closely with various internal teams to deliver outstanding service and support
- Serve as the main liaison between the company and its clients, handling inquiries, issues, and requests efficiently
- Build and maintain strong, long-lasting client relationships
- Understand client needs and objectives, and ensure they are met with tailored solutions
- Coordinate with internal teams (eg, sales, marketing, and operations) to deliver exceptional service and meet client expectations
- Prepare and deliver client reports, presentations, and updates
- Resolve client complaints and issues promptly, escalating as needed
- Monitor client satisfaction and identify opportunities for improvement
- Keep abreast of industry trends and best practices to offer informed recommendations
- Bachelors degree in Business, Marketing, Communications, or a related field
- Proven experience in client servicing or account management
- Strong interpersonal and communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Experience in the Wedding Industry is a plus
Employment Type: Full Time, Permanent
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