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Service Management Lead
Coforge
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities :
- Lead the Service Management team to ensure effective delivery of services, meeting customer expectations and SLAs.
- Develop and implement process improvements to increase efficiency, reduce costs, and enhance overall service quality.
- Collaborate with cross-functional teams to resolve complex issues related to infrastructure, operations, and service management.
- Ensure compliance with industry standards, regulations, and company policies.
Job Requirements :
- 10-18 years of experience in IT Services & Consulting industry.
- Strong background in service management principles, practices, and frameworks (e.g., ITIL).
- Proven track record in leading high-performing teams and driving business results through process improvements.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Management Lead roles with real interview advice
Top Coforge Service Management Lead Interview Questions
Q1. Reverse a String Problem Statement Given a string STR containing characters from [a-z], [A-Z], [0-9], and special characters, determine the ... read more
Q2. Write a program to get a employee list whose salary is greater than 50k and grade is above from A, Use Java 8 stream to get the list
asked in
Technical Analyst interview
Q3. Q1 why and when we have to use Inheritance . Q2 difference between fail safe and fail fast iterator Q3 Real life use Application of Linklist ... read more
asked in
Software Engineer interview
What people at Coforge are saying
Service Management Lead salary at Coforge
reported by
4
employees
with 11-15
years exp.
₹15.1
L/yr - ₹18.7
L/yr
21%
more
than the average Service Management Lead Salary in India
View more details
What Coforge employees are saying about work life
based on 4.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Coforge Benefits
Submitted by Company
Flexible choice of pay components Company Paid Mediclaim, AD&D and life Higher Education Sponsorship Wedding allowance, Investment seeding for child birth, Executive health checkups
Submitted by Employees
View more benefits 
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