Service Management Lead

Project Role :Service Management Lead
Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda


Must have skills :Apple macOS Management



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Gurugram and should have a minimum of 5 years of experience in Apple macOS Management.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate the delivery of programs, projects, or managed services.

Manage contracts and ensure effective contract management.

Develop and maintain relationships with key stakeholders and sponsors.

Ensure high levels of commitment and enable the strategic agenda.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Apple macOS Management.

Good To Have Skills:Experience with IT Service Management.

Strong understanding of IT service delivery processes and frameworks.

Experience in managing service level agreements (SLAs) and key performance indicators (KPIs).

Knowledge of ITIL best practices.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 5 years of experience in Apple macOS Management.

This position is based in Gurugram.

A 15 years full-time education is required.


Qualifications

15 years full time education