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SPECIALIST - CYBER SECURITY SERVICES
Coforge
posted 7hr ago
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Flexible timing
Key skills for the job
Job Description
- Should be ready to work in in 24 x 7 support operations.
- Must be ready to work from office mode from work location (Coforge or Client Office).
- Should have good communication skills, both verbal and written.
- Must have hands on experience of Manage Services Support environments
- Must have handled L2/L3 issues related to Cisco ACI and Cisco Leaf Switches as Primary Skills.
- Should have hands experience of F5 (BIG IP Rr10900 Series) SSL Off loader, WAF and Load Balancer and Palo Alto Networks PA-5410 Firewall as Secondary Skills.
- Should be able to own and troubleshoot the production related issues and escalate to respective OEM/Tech Support as and when required for resolution.
- Lead and Troubleshoot Major Incidents and apply solutions and submit root cause analysis to client against all production impacting incidents.
- Identify and apply the permanent fix for all production impacting incidents.
- Prepare Knowledge Articles/SOP for all planned maintenance activity and Major Incidents Resolution cases.
- Work on the Service Requests and ensure requests are fulfilled timely and as per requirements.
- Regular upgrade of device versions as per OEM recommendations and ensure devices version is always maintained to N-1 or most stable versions.
- Regular review of configurations and remove unwanted network policies/contracts in consultation with Client SPOCs.
- Apply ITSM Practices and make sure Incidents, Changes and Problems are handled as per ITIL Guidelines.
- Adhere the client security policy, review vulnerabilities and apply mitigation.
Employment Type: Full Time, Permanent
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Coforge Benefits
Flexible choice of pay components Company Paid Mediclaim, AD&D and life Higher Education Sponsorship Wedding allowance, Investment seeding for child birth, Executive health checkups 
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