TECHNICAL CONSULTANT - SERVICENOW ITSM/ITIL

Role: ServiceNow Architect/Consultant
Experience: 10 to 16 years
Location: Gurgaon
Notice Period: Immediate to 60 days

• Responsible for the architecture and drive implementation/integration of the ServiceNow product and Integration with other systems.
• Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise.
• Also responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure standards.
• ServiceNow implementation knowledge is strongly preferred.

Competencies/Skill-Sets required:

• Experience in implementing SaaS and PaaS solutions, with specific Cloud implementation knowledge in architecting solutions for ServiceNow or similar ITIL implementations
• Working knowledge of all ServiceNow/ITIL modules
• Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
• Proven success on projects with large-scale deployments; understanding of application life-cycle management.
• Experience in emerging Cloud technologies and vendor landscape with ability to balance cost against benefits.
• Ability to develop high level design documents addressing the business, infrastructure, security, support and operational needs of a solution.
• Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware and database/storage)
• Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration
• Working knowledge of configuration management tools, methods and processes
• Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner.
• Strong leadership skills with the ability to lead assignments/teams and mentor others.
• Provide excellent customer service, leadership, communication, problem solving and decision making skills.
• Demonstrate strong prioritization, time management and organizational skills.