AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Codvo Team. If you also belong to the team, you
can get access from
here
Codvo
Compare
All Filters
45 Codvo Jobs
Engagement Associate (Remote)
Codvo
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Overview:.
The Engagement Associate will be responsible for managing client engagement activities, ensuring customer satisfaction, and driving performance and compliance within allocated accounts.
This role will support Codvo's commitment to delivering exceptional client experiences and achieving revenue goals through proactive relationship management and customer advocacy.Key Responsibilities:.
Lead and oversee engagement activities across assigned client accounts, serving as the main point of contact. Ensure timely execution of monthly Engagement Performance Goals (EGP), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments. Oversee the accuracy and completeness of critical client documentation, such as NDAs, SOWs, and MSAs. Act as the voice of the customer within Codvo, relaying customer feedback and insights to management for product and service improvements. Foster and maintain strong client relationships through proactive communication, promptly addressing any concerns or issues. Create and implement strategies to enhance customer satisfaction, aligning engagement activities with the companys revenue goals. Actively seek new sales opportunities within existing accounts, identifying upsell and cross-sell prospects based on client needs. Conduct regular client meetings to discuss goals, progress, and outcomes, and provide monthly governance performance reports to clients and internal stakeholders. Collaborate with internal teams to ensure seamless delivery of products and services, continuously integrating client feedback into service improvements. Assist in resolving conflicts and deliver exceptional customer service, contributing to client retention and growth strategies. Participate in client and employee onboarding processes, maintaining detailed records of client interactions and communications to support ongoing engagement. Qualifications.
Bachelors degree in technology or related field. Minimum 2 years of experience in client relationship management or relevant customer-facing roles. Proven track record of managing multiple accounts simultaneously. Strong background in account management. Excellent verbal and written communication skills. Proficiency in customer relationship management (CRM) software. Capability to work collaboratively in a team-based environment. Strong organizational and time management skills. Ability to adapt to changing priorities and client demands. Open to work in the US Time zone (5 pm to 2 am IST).
The Engagement Associate will be responsible for managing client engagement activities, ensuring customer satisfaction, and driving performance and compliance within allocated accounts.
This role will support Codvo's commitment to delivering exceptional client experiences and achieving revenue goals through proactive relationship management and customer advocacy.
Lead and oversee engagement activities across assigned client accounts, serving as the main point of contact.
Bachelors degree in technology or related field.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Engagement Associate roles with real interview advice
What people at Codvo are saying
What Codvo employees are saying about work life
based on 44 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Codvo Benefits
Submitted by Company
Work From Home Health Insurance
Submitted by Employees
Work From Home 
Health Insurance 
Job Training 
Education Assistance 
Soft Skill Training 
Compare Codvo with
Accel Frontline
Compare
Northcorp Software
Compare
Elentec Power India (EPI) Pvt. Ltd.
Compare
HyScaler
Compare
Appsierra
Compare
Yashi Consulting Services
Compare
VHS Consulting
Compare
IVTL Infoview Technologies
Compare
Apex CoVantage
Compare
Apmosys Technologies
Compare
DynPro
Compare
Knoldus Inc
Compare
Avontix
Compare
Sapphire Software Solutions (India)
Compare
NexTurn
Compare
GlobusSoft
Compare
Dataflow Group
Compare
Mol Information Processing Services India
Compare
ICT Service Management Solutions
Compare
E2logy Software Solutions
Compare
Similar Jobs for you
Share an Interview