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44 Codvo Jobs
Engagement Lead (Remote)
Codvo
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Company Overview.
We are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA.
Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution.
Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client's most ambitious digital journey challenges. About The Role ::Engagement Lead.
Location:Pune / Remote.
Work Timings:5 PM to 2 AM (Monday-Friday).
Experience:5+ years.
Roles & Responsibilities.
Client Collaboration:Work closely with internal teams, including Sales, Delivery, Recruitment, and Marketing, to ensure seamless client experiences, driving both customer adoption and success. Relationship Management:Sustain high levels of customer satisfaction (CSAT) and Net Promoter Score (NPS) throughout the customer lifecycle by maintaining strong relationships. Strategic Communication:Manage communications with clients and internal stakeholders up to the CxO level, ensuring clear expectations and transparency regarding performance, governance, finances, and issues. Contractual Oversight:Oversee all legal and contractual requirements including Master Service Agreements (MSAs) and Statements of Work (SOWs), collaborating with customers on necessary amendments and approvals. Risk Management:Proactively anticipate, mitigate, and manage risks to both the company and clients, ensuring smooth project delivery. Governance Process Execution and Improvement:Execute Engagement Governance Process (EGP) and contribute to the enhancement of EGP to bolster customer success. Requirements.
Education:Bachelors degree in Computer Science or an MBA is preferred. Industry Experience:Mandatory previous experience in the Software Services or IT industry, focusing on sales and business development.
Skills:
Strong verbal and written communication skills. Proficient in managing complex projects and multitasking. Proficient in Microsoft Word, Excel, and PowerPoint. Shifts:Must be comfortable working in US shifts..
We are a global empathy-led technology services company where software and people transformations go hand-in-hand.
Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution.
Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.
Location:Pune / Remote.
Work Timings:5 PM to 2 AM (Monday-Friday).
Experience:5+ years.
Roles & Responsibilities.
Client Collaboration:Work closely with internal teams, including Sales, Delivery, Recruitment, and Marketing, to ensure seamless client experiences, driving both customer adoption and success.
Education:Bachelors degree in Computer Science or an MBA is preferred.
Skills:
Strong verbal and written communication skills.
Employment Type: Full Time, Permanent
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What people at Codvo are saying
Engagement Lead salary at Codvo
reported by
2
employees
₹5.5
L/yr - ₹7
L/yr
75%
less
than the average Engagement Lead Salary in India
View more details
What Codvo employees are saying about work life
based on 44 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Codvo Benefits
Submitted by Company
Work From Home Health Insurance
Submitted by Employees
Work From Home 
Health Insurance 
Job Training 
Education Assistance 
Soft Skill Training 
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