Engagement Lead

Client Collaboration: Work closely with internal teams, including Sales, Delivery, Recruitment, and Marketing, to ensure seamless client experiences, driving both customer adoption and success.
Relationship Management: Sustain high levels of customer satisfaction (CSAT) and Net Promoter Score (NPS) throughout the customer lifecycle by maintaining strong relationships.
Strategic Communication: Manage communications with clients and internal stakeholders up to the CxO level, ensuring clear expectations and transparency regarding performance, governance, finances, and issues.
Contractual Oversight: Oversee all legal and contractual requirements including Master Service Agreements (MSAs) and Statements of Work (SOWs), collaborating with customers on necessary amendments and approvals.
Risk Management: Proactively anticipate, mitigate, and manage risks to both the company and clients, ensuring smooth project delivery.
Governance Process Execution and Improvement: Execute Engagement Governance Process (EGP) and contribute to the enhancement of EGP to bolster customer success.

Requirements
Education: Bachelors degree in computer science or an MBA is preferred.
Industry Experience: Mandatory previous experience in the Software Services or IT industry, focusing on sales and business development.
Skills:
Strong verbal and written communication skills.
Proficient in managing complex projects and multitasking.
Proficient in Microsoft Word, Excel, and PowerPoint.
Shifts: Must be comfortable working in US shifts.

Location: Pune / Remote
Work Timings: 5 PM to 2 AM (Monday-Friday)
Experience: 4-7 years