Change Coordinator - ITSM Framework (5-10 yrs)

Job Summary :

We are seeking an experienced Change Coordinator to oversee and manage SDWAN & LAN change requests. The ideal candidate will ensure that all changes are assessed, approved, and implemented efficiently, minimizing disruptions to business operations. This role involves close collaboration with cross-functional teams, enforcing change management policies, and ensuring adherence to ITIL best practices.

Key Responsibilities :

Change Management & Coordination :

- Manage and oversee SDWAN & LAN change requests throughout the lifecycle.

- Ensure that all changes are properly logged, assessed, and categorized based on risk and impact.

- Coordinate CAB (Change Advisory Board) meetings to review and approve changes.

- Ensure minimal disruption to IT services by properly planning and scheduling changes.

- Identify potential risks and conflicts associated with planned changes and take appropriate mitigation actions.

Stakeholder & Process Management :

- Work closely with network engineers, infrastructure teams, service owners, and business stakeholders to ensure smooth execution of changes.

- Track and monitor change requests, ensuring adherence to SLA and compliance requirements.

- Communicate change details, risks, and impact to relevant teams and stakeholders.

- Conduct post-change reviews and Root Cause Analysis (RCA) for failed or unplanned changes.

Policy & Compliance Enforcement :

- Enforce change management policies in line with ITIL best practices.

- Ensure that all change records are documented with proper approvals and risk assessments.

- Monitor and report on change success rates and key performance indicators (KPIs).

- Drive continuous improvement initiatives within the change management process.

Required Skills & Qualifications :

- 5+ years of experience in Change Coordination & Management, specifically handling SDWAN & LAN changes.

- Strong understanding of ITIL processes and ITSM tools (ServiceNow, Remedy, or similar platforms).

- Experience working with CAB processes and change risk assessments.

- Ability to manage multiple stakeholders, vendors, and IT teams in a fast-paced environment.

- Excellent communication, documentation, and organizational skills.

- Strong problem-solving and decision-making abilities to minimize service disruptions.

- Familiarity with networking technologies (SDWAN, LAN, WAN, Firewalls, VPNs, etc.).

Certifications Required :

- ITIL Certification (Mandatory)

- PMP Certification (Preferred)

Preferred Experience :

- Previous experience in a large enterprise environment with complex network infrastructure.

- Knowledge of DevOps & CI/CD integration with change management.