ServiceNow Developer - ITSM/CMDB Modules (5-7 yrs)

Job Title : Senior ServiceNow Developer

Experience Required : 5 to 7 years

Location : [Specify Remote/On-site]

Employment Type : [Full-time/Contract]

Key Responsibilities :

1. ServiceNow ITSM (IT Service Management) :

- Develop, configure, and maintain Incident, Problem, Change, Request, CMDB, and Asset Management.

- Implement Service Catalog, SLA management, Knowledge Management, and IT Service Automation.

- Optimize ITSM workflows for efficiency and scalability.

- Develop custom UI pages, reports, and dashboards using Performance Analytics.

2. ServiceNow CSM (Customer Service Management) :

- Configure and enhance CSM modules, including case management, knowledge management, and customer workflows.

- Integrate CSM with third-party CRMs and customer communication platforms.

- Implement Virtual Agent and AI-driven automation for customer support.

3. ServiceNow SecOps & Vulnerability Response (VR) :

- Develop and manage Security Incident Response (SIR), Threat Intelligence, and Vulnerability Response.

- Integrate ServiceNow SecOps with SIEM, SOC tools, and external security platforms.

- Automate security workflows to enhance response time and risk mitigation.

4. ServiceNow IRM (Integrated Risk Management) & GRC (Governance, Risk, and Compliance) :

- Implement IRM and GRC modules for risk assessment, audit management, and compliance tracking.

- Align with security and compliance frameworks such as NIST, ISO 27001, GDPR, SOX.

- Automate policy enforcement and risk mitigation processes.

5. ServiceNow RPA (Robotic Process Automation) :

- Design and implement automation workflows using ServiceNow RPA Hub.

- Develop RPA bots to automate manual IT and business processes.

- Optimize integrations between RPA and ServiceNow workflows for efficiency.

Required Skills :

- ServiceNow ITSM, CSM, SecOps, VR, IRM, GRC, and RPA Hub

- Strong JavaScript, Glide API, Business Rules, UI Scripts, Flow Designer skills

- Experience in REST/SOAP API integrations, Integration Hub, and MID Server

- Knowledge of ServiceNow ACLs, role-based security, and data governance

- Hands-on experience with Service Portal customization and UI development

Nice to Have :

- ServiceNow Certified Implementation Specialist (CIS) - ITSM, CSM, SecOps, GRC, IRM, RPA

- Experience with DevOps, AI/ML integrations, and cloud automation (AWS, Azure, GCP)

- Hands-on experience with ServiceNow Performance Analytics & Reporting

- Strong understanding of Zero Trust Security models and compliance frameworks