Senior Developer - ServiceNow (5-8 yrs)

Role : Senior Developer - ServiceNow (ITSM and CSM)

Experience : 5 to 7 years

Key Skills : ITSM, Customer Service Management (CSM), ServiceNow Development

Responsibilities :

- Develop and maintain ServiceNow ITSM and CSM modules.

- Implement case management, knowledge management, and self-service portal solutions in CSM.

- Automate workflows, create business rules, and develop scripts.

- Integrate ServiceNow with third-party systems for CSM and ITSM.

- Perform root cause analysis and troubleshoot platform issues.

- Optimize platform performance and security best practices.

Requirements :

- Expertise in ITSM and CSM ServiceNow modules.

- Experience in portal development and integrations.

- Strong JavaScript, GlideScript, and Flow Designer knowledge.

- ServiceNow Certified Implementation Specialist (CSM) preferred.