SAP Service Manager - CS/S/4 HANA Modules (15-18 yrs)

We are seeking an accomplished SAP Service Management Consultant with extensive experience in designing, implementing, and optimizing service management solutions within SAP. The ideal candidate will have a deep understanding of SAP Customer Service (CS) and SAP S/4HANA Service modules and a proven ability to lead complex service management projects.

Key Responsibilities :

- Lead the design, configuration, and implementation of SAP Service Management modules, including Customer Service (CS) and S/4HANA Service.

- Collaborate with business stakeholders to gather requirements, define processes, and deliver tailored solutions that align with organizational goals.

- Develop and optimize service processes such as service contracts, warranty management, field service, and repair processing.

- Manage integration with other SAP modules (e.g., SD, MM, PP) and third-party systems to ensure seamless service operations.

- Perform data migration, validation, and testing to ensure system reliability and accuracy.

- Provide technical leadership and mentorship to team members, ensuring high-quality delivery.

- Conduct user training, change management, and post-go-live support for SAP service solutions.

- Develop and maintain comprehensive documentation, including functional specifications, user manuals, and process flows.

- Stay updated on the latest SAP innovations in service management and recommend continuous improvements.

Mandatory Skills :

- 15+ years of hands-on experience in SAP Service Management implementations and support.

- In-depth knowledge of SAP CS, SAP PM (Plant Maintenance), or S/4HANA Service modules.

- Expertise in service processes, including service orders, notifications, billing, and warranties.

- Strong understanding of integration points between service modules and other SAP components like SD, MM, and FI.

- Proficiency in SAP tools and technologies such as Fiori, OData, and UI5 for service management.

- Excellent troubleshooting and problem-solving skills in SAP environments.

- Strong communication and stakeholder management abilities.

Nice to Have Skills :

- Experience with S/4HANA Service transformation projects.

- SAP certifications in Service Management or S/4HANA Service.

- Knowledge of industry-specific service processes (e.g., utilities, manufacturing, or telecommunications).

- Familiarity with Agile methodologies and DevOps tools for SAP project delivery.

Education :

- Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or a related field.

Benefits :

- Competitive salary and performance-based incentives.

- Opportunity to work on advanced SAP S/4HANA service management projects.

- Professional development and certification support.

- Flexible working options, including remote opportunities.

- Collaborative and innovative work culture.