Production Support Engineer - Control-M/Autosys (6-9 yrs)

Detailed Job Description : Production Support Engineer (Batch Monitoring)

Production Support Experience : 4+ Years

Batch Monitoring and Scheduling : 6 Months - 1 Year in Insurance Domain

Employment Type : Full-time

Location : Hyderabad only

Budget : Max 20 LPA

Role Overview :

We are seeking a skilled Production Support Engineer with expertise in batch monitoring and scheduling tools such as Control-M, Autosys, or D-Series Scheduler. The ideal candidate will have a strong background in production support, possess excellent troubleshooting skills, and ensure seamless batch operations within defined SLAs.

Key Responsibilities :

Batch Monitoring and Scheduling :

Job Scheduling :

- Build and validate job flows, calendar requirements, and scheduling criteria.

- Schedule daily, weekly, monthly, quarterly, and yearly production job flows.

- Perform mass schedule changes and holiday schedule adjustments.

Batch Support and Maintenance :

- Actively monitor batch processes and resolve issues within SLA timelines.

- Analyze schedule dependencies and coordinate with application support teams.

- Manage scheduling for testing systems and validate job flow requirements.

Troubleshooting and Problem Resolution :

- Analyze and resolve scheduling issues for smooth job flow migrations.

- Provide quick fixes for batch-related issues and avoid SLA breaches.

Technical Expertise :

Primary Competencies :

- Scheduling Tools : Strong hands-on experience with Control-M, Autosys, or D-Series Scheduler tools.

- Operating Systems : Linux.

- Database Skills : SQL.

- ITSM Tools : Proficiency with ServiceNow, JIRA, and Incident/Change Request processes.

Secondary Competencies :

- Exposure to Markit EDM.

- Familiarity with .Net Production Support.

Process Skills :

- Systematic approach to troubleshooting distributed systems.

- Ability to perform mass schedule changes without issues.

- Proficiency in incident and change management processes aligned with ITIL practices.

- Capability to analyze business requirements and design smooth job flow migrations.

Behavioral Skills :

- Strong teamwork and coordination skills across project modules.

- Excellent communication and ability to manage stakeholder relationships.

- Proactive and ownership-driven approach toward resolving issues.

- Ability to provide training and knowledge transfer to team members.

Other Details :

- Shift Requirements : Willingness to provide 24/7 on-call support.

- Reporting and Documentation : Define and modify reports as required.