Data Center Ops Lead (BFSI) - Navi Mumbai Candidates only

Work Location - Navi Mumbai (Ghansoli)

Role : Infrastructure Lead / Manager

BFSI DC operation exp is MANDATORY (OS Management+ Server and Database Management)

JD

• Leadership role within Data Centre Operations team for one of our Banking Customer
• Responsible for smooth functioning of the Production Data Center & backup Data Center.
• Quickly respond for high severity and critical problems within Data Center Operations.
• People Management and SLA management
• Monitor dadlines and dependencies.
• Plan, coordinate, monitor and review day to day shift operations.
• Deliver services as per SLA, prepare and produce service performance reports and identify & implement ongoing service improvement programs.
• Identify escalations early and trigger the appropriate mechanisms to activate escalation management process to redress customer concern, restore service normalcy and to identify and implement corrective and preventive measures.
• Ensure goal setting, periodic performance feedback are implemented for all team members.