ITC Infotech - Practice Lead - Data Center (8-10 yrs)

As a Data Center Practice Lead, you will own, lead and focus on skills and competency building for the Compute technologies for the practice of the organization, as your primary role and also support ongoing Delivery programs and manage the PnL for the ame as a secondary role.

You are expected to stay current with present and emerging database technologies/trends utilizing new features when applicable to the various environments.

Automate reoccurring complex workflows to free up time for higher value work.

The work you'll do:.

- Technology support and expertise to the team on the ground on issues and problems faced in the current Delivery, if any.

- Facilitate a Cross functional interaction with product managers, domain experts, engineers and consultants during the solution build and design phases of new and existing deals and RFPs/RFIs/RFQs.

- Assist and work with the teams in support process enhancements and technology transformation themes which will enhance the model of operation and bring in value to the end customers.

- Be the escalation point for DataCentre and Compute related delivery issues and assist the team either by driving technical solutions and know-how on solving technical issues, or assist in building a bridge with the OEMs to help the team resolve issues on the ground.

- Build competency across Data Centre technologies and create a centre of excellence to be able to act as a first line of defence during critical incidents and transformation initiatives.

- Build and assist in creating templates and practice standardizations across the DB practice.

- Interface with customer to understand delivery concerns, receive feedback on support quality and derive models/solutions to improve the operating model to be implemented within the accounts.

- Work with various OEMs and partners to evaluate tools and productivity solutions in the market to keep abreast of the trend and consult with the customer to see what is best fit for their environments, in order to up-sell and cross-sell services.

- Effective Team Member.

- Lead cross functional team capacity planning exercises related to environment and applications ensuring vendor best practices.

- Collaborate and consult with users, system administrators, and systems programmers to overcome significant operational and/or technical issues and problems.

-Utilize strong interpersonal skills in dealing effectively with diverse skill sets and personalities and work effectively as a team player.

Leadership:

- Mentor and teach less experienced team members preparing them for more responsibility while focusing on optimization and best practices.

- Lead presentations to clients, upper management, and peers as it pertains to database technology roadmap, architecture, engineering, and provisioning.

- Manage the completion of database administrator work, meeting deadlines, and providing deliverables to the customers.

- Serve as the subject matter expert of all database related workflows.

- May perform additional duties related to agile project management.

- Work directly with Project Managers to update project plans and communicate project status.

- Participate in operating model activities related to product and service ownership.

- Meet and communicate with stakeholders, document project definition, and provide direction and leadership in project estimates and sequencing.

- Build, edit, and maintain team backlog; prioritize and document objectives for project sprints.

The qualifications you need:.

- You should have that rare combination-a sharp technical brain and a bent for business.

- At least 15+ years of experience with Data Centre technologies such as Vmware, Citrix, Netapp, Storage, Network and Database knowledge.

- Be able to build and contribute to solutioning and technical reviews of complex operational issues and problems.

- Have technical knowledge and have had hands on exposure to multi-technology towers.

- Expertise to at least one of the following domains: business intelligence, data engineering, business analytics or a similar field.

- Strong Solution Designing skills with capability to understanding of business processes.

- Strong service management exposure and on ITSM processes.

- Ability to communicate effectively and build a good rapport with team members and with Customers.

Soft skills:

- Passionate about technology, solving web-focused problems, and how good data analysis can impact strategy

- Strong analytical and quantitative reasoning

- Extremely organized

- Detail-oriented

- Problem-solving skills

- Time management skills

- Comfort and effectiveness in translating between people needs and database output