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Engaged Employer

CloudSEK

Compare

4.3

based on 19 Reviews

21 CloudSEK Jobs

Customer Success Manager Cyber Security

CLOUDSEK INFORMATION SECURITY PRIVATE LIMITED

4.3

based on 19 Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

Customer Success Manager Cyber Security

CloudSEK

posted 15hr ago

Job Role Insights

Flexible timing

Key skills for the job

Cyber Security MS Office CRM Presales Communication Skills Written Communication

Job Description

We are looking for talented individuals who are passionate about making a big impact in customer success

The Customer Success expert will be responsible for delivering high quality support to meet our customers' requirements

The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems

Responsibilities:

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Develop and maintain long-term relationships with the customers

Forecasts and tracks client account metrics

Manage projects within client relationships, working to carry out client goals while meeting company goals

Ensure timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Monitor and analyze customer's usage of our product, prepare reports

Work with the Sales team to onboard and integrate new clients and develop existing client relationships

Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions

Continual improvement of the contract and its service

Track process compliance

Skills and Qualifications:

Have at least 3+ years of relevant industry experience in client-facing roles and account management

Experience in presales is preferred as well

Been part of the Cyber security domain Mandatory

Experience with CRM software and MS Office documentation

Strong verbal, written communication and problem-solving skills

The ideal candidate must be analytical, adaptable, and organized with the ability to build rapport with clients

Good listening and presentation abilities

Ability to build rapport and collaborate with others within the company and externally

Ability to prioritize among competing tasks

Keen attention to detail and adherence to deadlines

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Self-motivated and able to thrive in a start-up culture

Note : Work location will be in Bangalore office Indira Nagar Hybrid Model

Benefits of Joining CloudSEK

We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters

You'll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

Flexible working hours

Food, unlimited snacks and drinks are all available while at office

And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music

Feel free to show off your artistic side here

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Success Manager roles with real interview advice

What people at CloudSEK are saying

Customer Success Manager salary at CloudSEK

reported by 5 employees with 5-8 years exp.

₹16.5 L/yr - ₹35 L/yr

92% more than the average Customer Success Manager Salary in India

View more details

What CloudSEK employees are saying about work life

based on 19 employees

93%

100%

42%

Flexible timing

Monday to Friday

No travel

View more insights

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