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Engaged Employer

CloudSEK

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4.3

based on 19 Reviews

21 CloudSEK Jobs

Customer Success Manager Cyber Security

CLOUDSEK INFORMATION SECURITY PRIVATE LIMITED

4.3

based on 19 Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

Customer Success Manager Cyber Security

CloudSEK

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Cyber Security Data Analysis Operations Risk Management Communication Skills

Job Description

As a Customer Success Manager at CloudSEK, you will be the primary point of contact for a few strategic accounts, ensuring they derive maximum value from our cybersecurity solutions

Your role will involve deep engagement with clients, providing expert guidance on threat management, and ensuring seamless integration and utilization of CloudSEK's products

Your background in cybersecurity will be crucial in understanding and addressing the specific needs and challenges faced by our clients

Key Responsibilities:

Account Management:

Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention

Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement

Visit customers twice a year to strengthen relationships and understand their evolving needs

Cybersecurity Expertise:

Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues

Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK's platform

Collaborate with customer security teams to ensure optimal usage of CloudSEK's solutions

Customer Engagement:

Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs

Foster customer champions within client organizations to drive advocacy and referrals

Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery

Revenue Generation and Retention:

Identify opportunities for upselling and cross-selling CloudSEK's products and services

Ensure on-time renewals and maintain a high customer retention rate

Source referrals and participate in revenue generation activities

Product Usage and Feedback:

Ensure 100% product usage for features subscribed by the customers

Conduct configuration reviews and provide recommendations for product enhancements

Gather and analyze customer feedback to contribute to product development and improvement

Operational Excellence:

Maintain accurate records of customer interactions and activities in CRM systems

Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles

Qualifications:

5+ years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry

Strong understanding of cybersecurity principles, threat intelligence, and digital risk management

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients

Proven track record of achieving customer success goals and driving revenue growth

Ability to work independently and manage multiple accounts simultaneously

Cookie points if you have experience in the below skills

Business reviews

Onsite meetings

Maintaining NRR and GRR

Threat analysis and Value delivery

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Success Manager roles with real interview advice

What people at CloudSEK are saying

Customer Success Manager salary at CloudSEK

reported by 5 employees with 5-8 years exp.

₹16.5 L/yr - ₹35 L/yr

92% more than the average Customer Success Manager Salary in India

View more details

What CloudSEK employees are saying about work life

based on 19 employees

93%

100%

42%

Flexible timing

Monday to Friday

No travel

View more insights

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