IT Support Engineer

• The candidate needs to provide comprehensive technical support to CloudKaptan employees.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, and ticketing system, all in a timely manner, in accordance with team standards.
• Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing proposed fixes, and follow-up to ensure the problem has been resolved.
• Maintaining Asset Inventory according to company policies.
• Coordinate with Sales and Procurement Partner ensuring timely delivery of new resources.
• Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
• Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Assists with activities to triage and escalate any system or network outage to reduce downtime.

Candidates Basic Qualification

• Bachelors degree in Computer science or IT-related field.
• Individuals should be local from Kolkata.
• Must have knowledge of Mac OS X and Microsoft Windows 10.
• Strong verbal and written skills and proven ability to communicate with technical and non-technical staff.
• Display a commitment to quality and strong multi-tasking skills.
• Adherence to shift schedules and timeliness are key requirements
• Willingness to work flexible shifts and schedules, weekends, and holiday

Candidates Preferred Qualification

• Advanced MacOS systems administration skills.
• Strong troubleshooting skills in very complex systems.
• Experience with MDM tools like Jamf, ManageEngine, Munki, etc
• Ability to explain complex IT concepts in simple term