IT Support Engineer

Position Overview

We are seeking a motivated and enthusiastic IT Support Engineer to join our team in Kolkata. The ideal candidate will be fresher in technical support or a related field. This role will involve providing technical assistance and support to our employees, resolving technical issues, and ensuring satisfaction.

Key Responsibilities:

1. Provide first-line technical support to our employees.

2. Diagnose and troubleshoot technical issues related to our products or services.

3. Collaborate with cross-functional teams to resolve complex technical problems.

4. Document and track end users issues using our ticketing system.

5. Assist with the installation, configuration, and maintenance of software and hardware systems.

6. Escalate unresolved issues to appropriate teams.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or related field.

2. Fresher in technical support, IT helpdesk, or a similar role.

3. Strong problem-solving skills and ability to think analytically.

4. Excellent communication skills, both verbal and written.

5. Basic understanding of networking concepts and protocols.

6. Familiarity with operating systems such as Windows and macOS.

7. Ability to work independently and as part of a team in a fast-paced environment.

8. Customer-focused attitude with a commitment to delivering high-quality service.

Join our team and be part of an exciting journey to revolutionize the technology industry! If you are passionate about technology and enjoy helping customers solve technical problems, we want to hear from you.